Position: Service Coordinator
Location: Emsworth, Hampshire
Salary: £30,000 - £35,000 (DOE)
We currently have an opportunity available to join the office team within a well-known and expanding plumbing and heating contractor based out of their offices in Emsworth.
Due to consistent growth, the office team are looking for a well-organised, friendly and vibrant personality to join their close-knit team and support with scheduling, administration and customer support.
Service Coordinator Job Overview
- Taking inbound calls from customers within the domestic plumbing and heating sector
- Evaluating their needs, which will be a mixture of emergency breakdown repair requests, new boiler installations, and new bathroom fit-outs
- Scheduling the engineers diaries, including job planning, route planning and ensuring that they have all the necessary parts to complete the jobs
- Working alongside two long-standing office team members to cover the administration side of the business and any other tasks that need carrying out
Service Coordinator Job Requirements
- A background within scheduling, administration and customer support, ideally from an engineer/maintenance company
- Any experience with scheduling engineers, or experience within the plumbing and heating industry will be highly desirable
- Strong customer service skills, confident in speaking over the phone and liaising with customers via email
- Based within a commutable distance of Emsworth and comfortable working in the office
Service Coordinator Salary & Benefits
- Basic salary £30,000 - £35,000, depending on experience
- Monday - Friday, 8am - 5pm
- 1 hour lunch break
- 33 days holiday, including bank holidays
- Parking on-site
- Opportunities to pick up additional earnings/overtime at weekends if desired
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