BT Group is seeking a Chairman & CEO Business Complaints Specialist in Glasgow to own and resolve complex customer complaints end-to-end, ensuring fair outcomes while balancing BT and regulatory considerations. You will engage customers directly, coordinate with BT colleagues, and drive improvements to prevent recurrence.
In this senior customer service role, you will use sound judgement, communicate clearly, and uphold BT behaviours of putting customers first, ownership, collaboration, and
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This posting is for the Chief Complaints & Customer Experience Leader role at BT Group, based in Glasgow, Scotland, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 29.000 - 35.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.