We are recruiting on behalf of our client, a well-established multi-franchise approved commercial vehicle dealer group with multiple centres across South West England.
They are seeking a Vehicle Service Advisor to join their Avonmouth facility.
The Vehicle Service Advisor will play a pivotal role in delivering exceptional customer service and managing the front-of-house operations efficiently.
Benefits
- Starting salary £32,000 per annum, dependent on experience - 33 days annual leave, including bank holidays
- Access to comprehensive manufacturer-accredited training and development programmes
- Company pension scheme
- Free on-site parking
- Workwear provided
- Supportive and friendly working environment
Opportunities to work with an industry-leading commercial vehicle brand
40 hours per week, Monday to Friday
Duties
- Greet customers and create a welcoming first impression
- Book appointments and manage workshop diaries efficiently
- Prepare estimates and gain customer authorisation for work
- Handle incoming phone calls, email enquiries, and customer queries
- Prepare job cards, ensuring accuracy in paperwork
- Communicate with the workshop controller and technicians regarding vehicle status
- Update customers on progress throughout the service process
- Process payments and issue invoices
- Maintain a tidy and professional reception area
- Support the workshop team with administrative tasks to ensure smooth daily operations
Requirements
- Proven experience as a Service Advisor within a busy automotive environment preferred
- Strong customer service skills with the ability to communicate effectively at all levels
- Excellent organisational and IT skills; familiarity with Kerridge/Keyloop DMS is advantageous
- Previous experience working with commercial vehicles or within the commercial vehicle industry is highly desirable
- Ability to deliver a high standard of service consistently
- Enthusiastic team player with a professional attitude
- Strong organisational skills and a proactive approach to tasks are essential for success in this role.
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