My client, a logistics leader with world renowned recognition, are on the hunt for a Customer Support Team Leader to head up the team in the UK head office!
Role and Responsibilities
In this role, your main responsibility will be to lead the daily delivery of service activities, taking ownership for teams' overall tasks and workload.
Other responsibilities include
- Mentor and train the Customer Service team to meet expected service standards
- Collaborate with the Customer Service & Asset Manager to design, implement, and monitor team processes
- Analyse processes within the Service team and look to perform CI activities
- Manage a dedicated portfolio of customers in the UK region
Qualifications and Experience
- Tenured experience in a customer service lead role managing a team
- Experience in logistics and/or supply chain is paramount!
- Understanding of customer centric principles and service centre environments
- Excellent soft skills to motivate, coach and lead a team to achieving success
Benefits
- 25 days annual leave plus Bank Holidays
- Competitive Pension Scheme
- Annual Bonus Scheme
- Private Health Care Options
Candidates who currently are a Customer Support Team Leader, Service Team Lead or Customer Service Supervisor may be suitable for this position.
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