# Helpdesk Analyst## Job IntroductionGleeson Homes are currently undergoing a period of rapid growth with IT being one of the key business support functions. Dealing with the day-to-day support of our IT systems you will work alongside our IT Manager and be responsible for handling, recording, and resolving a wide range of support issues.This will be a demanding role and you will need to demonstrate previous experience of working in a helpdesk environment and be able to meet the IT support demands of a growing company. This role would suit someone who has previous experience of working in a busy helpdesk environment with knowledge of Microsoft technologies and cloud computing.Travel between office locations and sites maybe necessary to support our user base and assist in project deployment.**Working hours:**Monday – Thursday 08:30 – 17:00 Friday – 08:30 – 16:00 **Weekend cover required on a shift rota patten.****Role Responsibilities**The successful candidate will assist in supporting hardware and software for a growing user base of 650 users spread over 6 permanent regional offices and over 80 temporary build and sales site:Working within the helpdesk function to assign incidents within the team and see them through to resolutionProvide overall application support, including monitoring of helpdesk system for any application/hardware related issues providing an escalation point for 2nd line support escalations.* Liaise with 3rd party application providers to resolve any support issues logged, through to conclusion.* Contribute to reviews with 3rd parties and suppliers in relation to software and services provided.* Support the Business Analyst Team and wider IT Team in ticket review, problem solving and resolution.* Suggesting improvements through the demand process.* Providing support to regional teams which may include face-to-face visits* Responsible for providing excellent customer service in all interactions with customers* Resolve issues as the first point of contact whenever possible**Required Skills:*** Hardware build, configuration and deployment* Windows 11 support* Office O365 support* Network printer support* SharePoint* Microsoft Teams* Microsoft Autopilot/Intune* Azure Active Directory**Microsoft Office 365 support and administration:*** User account management* SharePoint support* Active Directory administration:* User account setup and administration**Deployment and management of mobile and fixed telephony:*** Hardware configuration* User access and permission management* Mobile Device Management software**Previous experience with COINS ERP would be advantageous.****The Ideal Candidate*** Excellent time management* Ability to work to deadlines* Comfortable in an agile and fast-paced environment.* Superb communication skills.* Ability to work independently and with others.* Extremely organized with strong time-management skills.* A continuous improvement mentality.* Experienced working with Microsoft applications (Excel, PowerPoint, SharePoint), JIRA and COINs.* An eagerness to learn and progress.* Team player, with the ability to work in a standalone environment* Full driving license* The ability to travel and stay away overnight when required**Experience and knowledge of:*** Microsoft Windows 11* Microsoft Office 365* SharePoint* Microsoft 365 admin centre* Microsoft Intune* Active Directory* COINS**Benefits:*** Generous holiday entitlement of 26 days per annum + bank holidays* Choice of company car/ car allowance* Discretionary Bonus Scheme* Holiday Buy Back Scheme* Company Pension Scheme* Private Medical Insurance Scheme* Healthshield membership* Life Assurance Scheme* Share Purchase Plan* Highstreet/ Store Discounts* Development OpportunitiesApply+− OpenStreetMap contributors### Helpdesk Analyst* **Salary** Excellent Salary and Benefits Package* **Frequency** Annual* **Job Reference** gleeson/TP/8939/4800* **Contract Type** Permanent* **Closing Date** No expiry date* **Job Category** IT* **Regional Office** Head Office Sheffield* **Location** Sheffield Head Office , United Kingdom* **Posted on** 26 October, 2026 #J-18808-Ljbffr