We are recruiting an experienced Service Advisor to join our busy franchised car dealership in Crawley, West Sussex. This is an excellent opportunity to join a professional aftersales team representing well-established automotive brands.
- Basic salary of up to £30,000, with an achievable OTE of up to £40,000.
- Additional bonus potential linked to customer satisfaction and service plan upselling.
- Monday to Friday, 8:00am-6:00pm, with Saturdays on a rota basis.
- Opportunity to work within a respected and established franchised dealership.
- Strong earning potential through excellent customer service and additional product sales.
Duties:
- As a Service Advisor, welcome customers and provide a professional point of contact throughout their vehicle's service or repair.
- Book vehicles into the workshop and accurately record customer requirements.
- Liaise with technicians to obtain updates and provide clear progress reports.
- Prepare accurate estimates and explain recommended work professionally.
- Arrange customer collections and deliveries, ensuring a smooth overall experience.
- Maintain regular communication from initial booking through to vehicle handover.
- Identify suitable service plans and additional products where appropriate.
- Support the dealership in achieving excellent customer satisfaction results.
Requirements:
- Proven experience as a Service Advisor within a motor trade, dealership or automotive aftersales environment.
- Previous experience in a customer-facing automotive role is essential.
- The successful Service Advisor will be confident discussing servicing, repairs and associated costs with customers.
- Strong communication, organisational and administrative skills.
- A professional, positive and customer-focused approach.
- The ability to manage a busy workload while maintaining excellent attention to detail.
- Experience using dealership management systems would be advantageous.
- A full UK driving licence is preferred.
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