Allianz Management Services Ltd invites applications for a Real Time Resource Analyst / Call Traffic Manager. The role focuses on real-time monitoring, demand management, routing and continuous improvement within a busy customer contact centre.
You will work with Operations Managers and Workforce Planning to align resources, forecast capacity and support service levels across channels. Location options include Leeds or Bournemouth; final site discussed at interview.
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Consider building your career as a Hybrid Real-Time Resource Analyst | Call Traffic Optimizer at Allianz Management Services Ltd.
The Hybrid Real-Time Resource Analyst | Call Traffic Optimizer role at Allianz Management Services Ltd is now open for applications in Ledston, England, United Kingdom.
Join us at Allianz Management Services Ltd as our next Hybrid Real-Time Resource Analyst | Call Traffic Optimizer in Ledston, England, United Kingdom.