Account Manager
Location: Hybrid, with regular office attendance
Salary: £28,000 - £35,000 + up to 5% performance bonus
Job Type: Permanent, Full-time
You'll manage an assigned portfolio of B2B customers across the UK and report to the Customer Relationship Manager. This is a relationship role, not a sales role, so there are no targets, pipeline or commission. Any sales opportunities you identify are handed to the Sales team.
Benefits
- £28,000 - £35,000
- Up to 5% performance bonus
- Hybrid working
- Mileage and travel expenses paid
- Standard company benefits
Account Manager Responsibilities
- Planned contact with key stakeholders across your customer portfolio
- Map stakeholders at each customer: operations, engineering, quality, procurement and management
- Coordinate and attend customer business reviews; record actions and follow them through
- Monitor customer health; elevate concerns, risks and revenue at risk
- Track recurring customer requirements and follow up missed or delayed work
- Identify growth opportunities and hand them to the relevant Sales owner
- Maintain accurate customer records in HubSpot
- Occasional customer site visits
Account Manager Requirements
- B2B customer engagement experience, ideally in a technical or service organisation
- Account management, customer success or customer relationship support background
- CRM experience; HubSpot desirable
- Strong organisation and attention to detail
- Confident preparing and presenting at customer reviews
- ISO-accredited environment experience desirable
- Microsoft Office
- GCSEs (or equivalent) including English and Maths
Applicants must have the right to work in the UK.
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