SERVICE ADVISOR
Location: Wakefield
Salary: £28,000 Basic Salary + Bonus
Hours: Monday to Friday Saturday on a Rota
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor looking to join a busy and professional dealership, this is an excellent opportunity to become part of a supportive aftersales team where customer satisfaction and employee development go hand in hand. Offering a competitive basic salary, bonus potential, and a range of employee benefits, this role provides both financial reward and long-term career stability.
Whether you're looking to maximise your earning potential or take the next step in your automotive aftersales career, you'll be joining a business that values your contribution and provides a positive working environment.
WHAT'S IN IT FOR YOU
- £28,000 Basic Salary
- Bonus Scheme
- Monday to Friday Working
- Saturday Rota
- Employee Discount Scheme
- Cycle to Work Scheme
- Referral Programme
- Ongoing Training & Development
- Career Progression Opportunities
- Full-Time, Permanent Position
THE ROLE
As a Service Advisor, you'll be the key link between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.
Key responsibilities include:
- Managing service and repair bookings efficiently
- Coordinating workshop loading to maximise productivity
- Keeping customers updated throughout the repair process
- Identifying and upselling additional work where appropriate
- Promoting service plans and manufacturer offers
- Liaising closely with technicians to ensure repairs are completed on time
- Maintaining accurate customer and vehicle records
- Delivering exceptional customer service at every stage of the journey
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
- A proven track record of upselling additional products and services
- Excellent communication and customer service skills
- Strong organisational and administrative abilities
- The ability to work effectively in a busy dealership environment
- A positive, professional and customer-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.
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