Administration Manager – Wheelchair Services
NHS AfC: Band 5
Main area Administrative and Clerical Grade NHS AfC: Band 5 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:30-16:30) Job ref 218-AC-B5-8402978
Site Newfield House Annexe Town Coventry Salary £32,073 - £39,043 pro rata per annum Salary period Yearly Closing 17/11/2026 23:59 Interview date 01/12/2026
Job overview
We are looking for an organised and motivated Administration Manager to join The Wheelchair Services to oversee the day-to-day management of the administrative team/office.
Working closely with the service Clinical Lead and Operations & Performance Manager, you will support the delivery of an efficient, responsive and patient-focused service.
You will be responsible for maintaining effective working relationships both inside and outside the Trust.
You will coordinate operational priorities, oversee staffing and workload allocation, and help ensure the sustained delivery of key operational targets.
This is an excellent opportunity to develop your administrative career, contribute to service improvement while supporting staff development, wellbeing and continuity of service.
This is a fulltime post to be worked Monday to Friday.
Please note this vacancy is not eligible for sponsorship.
Main duties of the job
To assume overall responsibility for the administrative business as usual management of the department with specialist knowledge in particular areas in line with service requirements.
This will require:
- Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
- Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
- Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
- Responsibility for department performance including participation in the setting of objectives and standards.
- Representing the department in appropriate forums.
- Continuous review/updating of administration policies and procedures and supporting documentation for systems.
Working for our organisation
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Detailed job description and main responsibilities
- Acting as the lead for managing recruitment retention and selection of administrative staff including preparation of the appropriate documentation.
- Assuming first line management responsibility in dealing with sickness review, disciplinary, capability and grievance issues as required.
- Co-responsibility for the education and development of the administrative staff including undertaking some Personal Development Review.
Qualifications
- Degree or equivalent experience NVQ4 in Business Management. or equivalent or working towards ECDL or equivalent.
Experience
- Managerial experience in an administration environment. Managing the workload of a team. Experience in a customer facing role. Advanced decision making and resolving complex work related issues.
Knowledge
- Thorough working knowledge of Microsoft Office packages i.e. Outlook, Work, Excel. Excellent understanding of general office working procedures. Excellent working understanding of people management.
Skills
- Excellent organisational skills. Excellent presentation skills. Able to plan and co-ordinate events with internal and external organisations which would impact Trust wide. Ability to supervise a team. Advanced decision making skills. Excellent level of verbal and written communication. Ability to persuade, negotiate and influence others. Able to use judgement and initiative to provide information and support. Empathetic approach to managing and resolving enquiries. Able to manage difficult and distressing situations effectively. Able to analyse problems and initiate appropriate solutions effectively. Able to write complex reports, formulate policies and transcribe minutes. Able to work using own initiative. Able to work as part of a team. Able to collaborate with others. Able to autonomously priortise and plan workload to meet deadlines, often in a pressurised environment. Excellent attention to detail and accuracy. Able to recognise and resolve complex issues, referring where appropriate. Positive and flexible approach to work. Understand limits of own responsibilities. Reliable and punctual with a flexible attitude towards working hours to meet service needs. Able to inspire and promote confidence in a team.
Commitment to Trust Values and Behaviours
- Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (i noculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre‑employment checks. You must successfully complete all pre‑employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders
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