Our client, an established franchise-approved dealership in Hereford, is seeking an experienced Service Advisor to join its professional service reception and workshop team. This Vehicle Service Advisor position offers excellent earning potential, manufacturer-authorised training and strong long-term career prospects.
Benefits
- Competitive starting salary of up to £30,000, depending on experience.
- Monthly incentive scheme with potential earnings of more than £6,000 per annum.
- 23 days' holiday plus bank holidays, increasing with length of service.
- Full manufacturer-authorised training.
- Company pension scheme, personal healthcare, online retail and staff discounts, and discounted gym membership.
- Excellent career development opportunities with an established automotive employer.
- Working hours of 8:30am to 6:00pm, Monday to Friday, with one in two Saturdays from 8:30am to 12:30pm.
Duties
- As a Vehicle Service Advisor, greet customers and provide a professional, proactive service throughout their vehicle's maintenance or repair journey.
- Schedule servicing, maintenance and repair work, arranging courtesy vehicles where required.
- Liaise closely with the workshop team, monitor work in progress and keep customers updated.
- Identify and promote additional products and services where appropriate.
- Communicate with the vehicle manufacturer to authorise warranty repairs.
Requirements
- Recent or current experience as a Vehicle Service Advisor or in a similar customer-focused automotive role.
- Strong communication, customer service and organisational skills.
- Good IT literacy; experience using Kerridge or ADP would be advantageous.
- A clean UK driving licence with minimal points.
- General knowledge of warranty procedures would be beneficial, although it is not essential.
The successful Vehicle Service Advisor will demonstrate a professional approach and a commitment to delivering excellent customer satisfaction.
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