James Hallam is an established and respected independent insurance broker, providing specialist advice and tailored insurance solutions to businesses and individuals across the UK. We are proud of our technical expertise, long-standing client relationships, collaborative culture and commitment to delivering outstanding service.
The Role
We are seeking an experienced International Client Advisor to join our team. This is a varied and fast-paced role supporting a portfolio of commercial and international insurance business, including incoming and reverse-flow business received through overseas brokers and international network partners. You will work closely with clients, insurers, colleagues and international stakeholders to deliver exceptional service while ensuring accurate and compliant insurance administration.
The successful candidate will have a strong commercial insurance background, excellent organisational skills and the ability to manage multiple priorities whilst maintaining high standards of accuracy and service. Previous international insurance experience would be advantageous but is not essential.
Key Responsibilities
- Manage and service a portfolio of commercial and international insurance accounts.
- Act as the primary contact on nominated client accounts and support colleagues across the division when required.
- Handle new business, renewals, mid-term adjustments, cancellations and policy transactions.
- Manage incoming instructions from overseas broker partners and international networks.
- Liaise with insurers to obtain quotations, policy documentation, endorsements and terms.
- Review instructions and policy documentation, ensuring accuracy and breadth of cover.
- Maintain complete and accurate records within Acturis and electronic client files.
- Monitor workflows, diaries and outstanding actions, proactively progressing cases through to completion.
- Support premium collection activities and resolve accounting or reconciliation queries where required.
- Assist with claims activity and work closely with claims colleagues when necessary.
- Build and maintain strong relationships with clients, insurers, international partners and colleagues.
- Ensure all work is completed in line with company procedures, service standards and regulatory requirements.
- Contribute to process improvements, service enhancements and achievement of team objectives and business plans.
- Minimum 3 years' experience within commercial insurance broking.
- Experience using Acturis or a similar broking system.
- Solid understanding of commercial insurance products and policy administration.
- Excellent organisational skills with the ability to manage multiple priorities and deadlines.
- Strong attention to detail and commitment to accuracy.
- Excellent written and verbal communication skills.
- Ability to build effective relationships with clients, insurers and business partners.
- Self-motivated with the confidence to take ownership of work and resolve issues independently.
- Strong problem-solving skills and sound commercial judgement.
- High levels of integrity and professionalism within a regulated environment.
- Proficient in Microsoft Office applications.
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