Our client is a leading Scottish B2 B technology company providing innovative SAAS technology solutions to customers globally, with a big focus on exceptional customer support and strong relationships.
What you'll be doing
- Manage and developing your portfolio of existing customer accounts across the UK and international markets, building strong, long-term relationships with key stakeholders.
- Conduct regular business reviews to understand customer goals and demonstrate ROI and drive customer engagement levels via proactive relationship management.
- Identify and develop account revenue growth plans and collaborate closely with internal sales teams on expansion opportunities.
- Support smooth onboarding for new customers, delivering product training, product demos & effective onboarding.
What you'll ideally need to have
- Previous experience in Account Management, Customer Success, Client Services or Relationship Management and B2 B experience.
- Strong communication, presentation and relationship building skills, ideally within a SAAS environment.
- Commercially driven, organised, consultative style and able to manage multiple priorities with a positive, proactive mindset.
In return you'll receive
- Great support and backing from a renowned industry team and great working environment.
- Competitive salary c.£45k base) and bonus structure.
- Hybrid working and career development opportunities.
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