Technical Support | Service Coordination | Customer Development
Location - Shrewsbury
Remuneration - Up to £40,000 p.a. + Benefits
Technical Sales and Customer Support within a leading equipment supplier
Are you someone who combines strong customer service skills with a technical mindset and a commercial approach? Do you enjoy solving problems, coordinating repairs and identifying opportunities to generate additional business?
An established engineering and equipment business is looking to recruit a Technical Sales & Service Coordinator to join its team. This is a varied, customer-facing role combining technical support, service and repair coordination, and proactive sales activity. You'll become a key point of contact for customers, ensuring machine issues are resolved efficiently while maximising opportunities to generate revenue through servicing, maintenance, spare parts and equipment sales.
The Role
- Providing telephone and email technical support, troubleshooting machine faults and advising customers on solutions.
- Identifying spare parts requirements and preparing technical information, diagrams and quotations.
- Coordinating engineers, repair schedules, machine collections and returns.
- Managing service calls, repair records and invoicing through SAP.
- Reviewing engineer reports, assessing warranty coverage and recommending repair, replacement or write-off.
- Preparing quotations, obtaining customer approvals and managing chargeable repair work.
- Managing existing service and maintenance agreements, ensuring work is completed on time.
- Proactively contacting existing customers to promote service visits, maintenance packages and spare parts.
- Identifying opportunities to upsell accessories, replacement equipment and additional services.
The Commercial Opportunity
- Make proactive customer calls per day.
- Convert a solid level of quoted proactive service opportunities into confirmed orders.
- Follow up quotations and turn service recommendations into sales.
- Work alongside the Sales Team to maximise opportunities with new and existing customers.
Who are we Looking For?
We're interested in people who can demonstrate:
- Experience in technical sales, engineering, equipment sales or service coordination.
- Strong customer service and communication skills.
- The ability to understand technical issues and confidently discuss solutions with customers.
- Excellent organisation and the ability to manage multiple priorities.
- Commercial awareness, with confidence discussing costs, quotations and sales opportunities.
- Experience using business systems and IT packages to manage service jobs and customer records.
- You’ll be proactive, commercially minded and comfortable picking up the phone to customers.
- You’ll enjoy finding solutions, building relationships and seeing opportunities through to completion.
Technical Sales, Service Coordinator, Engineering Jobs, Technical Support Equipment Sales, Service Management, Customer Service, Engineering Careers, Sales Jobs, Recruitment
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