We are seeking an Aftersales Manager to lead our busy aftersales department at our high-performing Mallusk site. This Aftersales Manager will support the team, maintain excellent customer service and ensure the smooth day-to-day operation of the department.
Benefits
- As our Aftersales Manager, you will receive a highly competitive basic salary with the opportunity to earn up to £10,000 additional annual bonus.
- Company car scheme with the opportunity to save on a new vehicle.
- 33 days' annual leave, including bank holidays, with an annual leave purchase and sale scheme.
- Pension scheme, life assurance and cycle-to-work scheme.
- Discounts across Service, Bodyshop and Parts departments.
- Comprehensive learning, development and career progression opportunities.
- Full-time, permanent contract with a 45-hour working week.
Duties
- The Aftersales Manager will support the aftersales team across front-of-house operations and resolve customer issues professionally.
- The Aftersales Manager will help manage the department's daily performance, processes and workflow.
- Work closely with colleagues to maintain high standards of customer satisfaction and operational efficiency.
- Provide effective leadership, coaching and support to the wider aftersales team.
- Monitor departmental activity and assist with achieving key performance objectives.
Requirements
- The successful Aftersales Manager will have extensive experience within a Franchise Main Dealer Service Department at supervisory level.
- Excellent knowledge of dealership management systems.
- A proven record of managing, motivating and developing a team.
- Strong customer service, communication and organisational skills.
- A full UK manual driving licence with minimal points.
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