Account Manager | Managed IT Services, Cloud & Cyber Security
Manchester
Robertson Sumner is working with a growing Managed Service Provider looking to bring in an Account Manager to develop and grow an established portfolio of customers.
This is a great opportunity for someone currently working within an MSP or IT services business who enjoys building relationships, identifying new opportunities within existing accounts and developing their commercial skills.
You'll inherit an established portfolio of mid-market customers, giving you a strong foundation to build from rather than starting from scratch.
The Role
- Manage and develop an established portfolio of customer accounts.
- Build strong relationships with IT Managers, IT Directors and key stakeholders.
- Identify opportunities to grow accounts through upselling and cross-selling managed IT, cloud, infrastructure and cyber security solutions.
- Conduct regular account reviews and customer meetings to understand future requirements.
- Manage renewals, commercial negotiations and contract discussions.
- Work closely with pre-sales, technical and service delivery teams to develop solutions that address customer challenges.
- Maintain accurate account plans, pipeline data and forecasts.
What We're Looking For
- Experience in account management within an MSP, IT services provider or similar technology business.
- An understanding of managed IT services, cloud, infrastructure or cyber security.
- A proactive approach to building customer relationships and identifying commercial opportunities.
- Strong communication, organisation and commercial skills.
- Someone keen to develop their consultative selling and account growth capabilities.
What's On Offer?
- An established portfolio of customers to manage and develop.
- Structured training and mentoring in consultative selling, account planning and opportunity qualification.
- The opportunity to develop into a Senior Account Manager role.
- A collaborative sales environment with support from experienced commercial and technical teams.
- The opportunity to make a tangible impact on customer retention and revenue growth.
If you're an Account Manager looking for your next step within the MSP space, we would be keen to have a conversation.
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