We are seeking a highly skilled Aftersales Manager to join our client's reputable automotive business in Boston. The successful Aftersales Manager will play a key role in leading the aftersales team, ensuring excellent customer service, and achieving business goals. This is an excellent opportunity for an experienced Aftersales Manager looking to progress their career within a stable and well-established operation.
- Basic salary up to approximately £45,000
- Potential earnings exceeding £65,000 depending on performance
- Company car
- Range of additional benefits
- Work within a stable organisation with excellent job security
- Join a team led by a senior management team with extensive industry knowledge
- Be part of a business with a strong local reputation
- Opportunity to work in a supportive environment with career development prospects
Duties
- Manage and develop the aftersales team, providing guidance, training, and performance appraisals
- Achieve and exceed KPI targets for departments as the Aftersales Manager
- Monitor service and workshop performance to meet operational standards
- Identify areas for improvement in budgets and overall performance
- Ensure high levels of customer satisfaction and retention
- Use Microsoft Office tools to produce reports and analyse business performance
- Maintain excellent customer service standards across all aftersales activities
- Coordinate with other departments to ensure smooth operation and service delivery
Requirements
- Proven experience as an Aftersales Manager or Service Manager within a dealership environment
- Strong leadership skills with the ability to motivate and develop a team
- Proficiency in using Microsoft Office packages for reporting purposes
- Excellent understanding of automotive aftersales processes and KPIs
- Ability to identify and implement improvements in performance and efficiency
- Customer-focused approach with a strong commitment to satisfaction
- Good organisational and communication skills
- Able to work collaboratively within a team and independently when required
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