Barnet, United Kingdom | Posted on 02/11/2026
Location: North London, UK
Department: Customer Services
Reports to: Head of Customer Services and Support
Direct reports: None
Normal working week: 37 hours
The role
Support customers using maritime navigationand surveillance radar equipment on naval vessels, commercial vessels andshore-based installations. This is a predominantly field-based position withina customer service team, combining hands-on engineering, technical support andcustomer communication.
Travel and working arrangements
Regular travel across the UK and overseasis required, sometimes at short notice. Most assignments last no more than twoweeks. Some work may extend beyond the normal 37-hour week or take place duringunsocial hours, in line with contractual arrangements.
Key responsibilities
- Install, commission, serviceand troubleshoot equipment, including carrying out acceptance testing.
- Develop the knowledge andcapability to deliver customer training.
- Complete accurate servicereports and expense submissions promptly after each assignment.
- Keep line management informedof technical faults and other issues identified during field work.
- When office-based, assist thetechnical helpdesk by answering customer emails and preparing technicalguidance when required.
- Maintain a focus on servicequality, continuous improvement and customer satisfaction.
- Follow health and safetyprocedures, complete required training and undertake other duties relevant tothe role.
Skills and experience
- Experience in field servicing;a marine background is preferred but is not essential.
- Ability to understand and usetechnical manuals.
- Knowledge of computer hardware,software applications and basic networking.
- A self-motivated approach toorganising and completing work.
- A full driving licence and avalid passport.
Qualifications and development
- An ONC qualification ispreferred but is not essential.
- Willingness to work towards aTower Climbing and Rescue Certificate and complete training required for therole.
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