Provide day-to-day supervision and support to Disclosure Officers and Disclosure Support Staff, promoting a supportive and accountable team culture. Assist the Disclosure Manager with staff subject access requests, including coordinating information gathering, checking records, identifying sensitivities or exemptions, and ensuring requests are progressed in line with statutory timescales. Allocate, prioritise and monitor the Disclosure Officers and Disclosure Support Staffs caseload, ensuring urgent, complex, overdue and high-risk requests are identified and escalated appropriately. Maintain oversight of statutory deadlines and service performance, taking corrective action and escalating risks, capacity concerns, and backlogs to the Disclosure Manager. Ensure an accurate central record of requests, correspondence, decisions, identity checks, consent or authority, disclosures and exemptions are maintained in line with standard operating procedures. Oversee the secure retrieval, tracking, preparation, review, redaction and disclosure of health records and other information, checking that the correct and complete information is released to the correct requester. Provide advice and quality checking in line with agreed procedures on subject access requests, requests from representatives, solicitors, the police and other agencies, seeking advice from the Disclosure Manager or relevant specialist where necessary. Undertake or coordinate quality checks on disclosures, including complex records, third-party information, exemptions and cases with potential legal, regulatory or reputational risk. Support the Disclosure Manager with incident management, complaints, internal reviews, information governance concerns and responses to enquiries from senior colleagues or external bodies. Contribute to the maintenance and consistent use of procedures, checklists, templates and guidance to support consistent and efficient working. Produce and review workload and performance information, identify themes and improvement opportunities, and contribute to service planning.. Ensure sensitive information is handled securely and confidentiality at all times, in accordance with relevant legislation, professional guidance and Trust policies.
Hampshire Hospitals NHS Foundation Trust
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