Are you an inspiring people leader with a passion for delivering excellent customer service and high-quality neighbourhood environments? As an Estate Services Area Manager, you will lead and manage teams delivering communal cleaning, gardening and estate services across a defined geographical area.
You will be responsible for driving service excellence, maintaining high standards, managing performance, and ensuring residents receive a safe, well-maintained environment. Working closely with customers, colleagues and contractors, you will play a key role in continually improving services and customer satisfaction.
What you’ll do
- Lead and manage Estate Services teams including Caretakers, Gardeners and Supervisors
- Deliver high-quality communal cleaning, gardening and waste management services
- Monitor team and contractor performance against service standards and objectives
- Carry out quality inspections and ensure gold-standard estate presentation
- Build positive relationships with residents, tenant associations and stakeholders
- Manage budgets and resources to provide value-for-money services
- Promote and maintain a strong health and safety culture, including COSHH and lone working compliance
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