Workshop Controller
Automotive Dealership - Liverpool
Workshop Controller
Liverpool | £40,000 - £45,000 Basic + Bonus | State-of-the-Art Dealership Facility
An exciting opportunity has arisen for an experienced Workshop Controller to join one of the largest and most advanced automotive dealerships in the North West. This is a key leadership role within a busy, high-performing aftersales operation, overseeing a team of 25+ technicians in a modern, state-of-the-art workshop environment. The successful candidate will play a pivotal role in driving productivity, efficiency, quality, and customer satisfaction across the workshop.
The Role
As Workshop Controller, you will be responsible for the day-to-day management of workshop operations, ensuring work is allocated effectively, productivity targets are achieved, and manufacturer standards are consistently met.
- Managing and controlling workflow across a large team of technicians.
- Allocating work to maximise workshop efficiency and technician productivity.
- Monitoring job progress and ensuring deadlines are met.
- Working closely with the Service Manager and Service Advisors to ensure a seamless customer journey.
- Ensuring all work is completed to the highest quality and safety standards.
- Driving labour sales, utilisation and workshop performance.
- Supporting technician development and maintaining a positive, professional culture.
- Managing workshop loading and capacity planning within a high-volume environment.
The Candidate
To be considered, you must have:
- Proven experience as a Workshop Controller within a franchised dealership environment.
- Experience managing large teams of technicians, ideally 20+.
- Strong organisational and leadership skills.
- The ability to thrive in a fast-paced, high-volume operation.
- A strong understanding of workshop efficiency, productivity and KPIs.
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