My client is a well-established medium sized law firm with around 100 fee earners offering legal advice to corporate and institutional clients as well as to private individuals. Their specialist practice areas are Commercial and Residential Property, Private Client, Corporate and Litigation. They are based in prestigious offices in the heart of London’s West End.
They are now looking to recruit a Billing Supervisor. This 6 month maternity cover position will manage the billing team's day-to-day activities, ensuring work is allocated effectively and client bills are produced accurately and on time. The Billing Supervisor will provide practical support and guidance to the team, maintain service standards and act as the first point of escalation for operational billing queries.
Responsibilities
- Managedailyworkloads,prioritiesandteamcover,ensuringbillingrequestsareallocatedandcompletedwithinagreedtimescales.
- Overseethepreparation,review,processingandreleaseofclientbillsinElite3E.
- Ensurebillingisaccurateandcomplieswithinternalprocedures,VATrequirements,clientinstructionsandapprovalcontrols.
- Monitor the quality of team output, address recurring errors and maintain appropriate billing records and audit trail.
- Provideday-to-daysupervision,coachingandsupport,includingone-to-onemeetings,traininganddevelopment.
- Setclearexpectationsforquality,responsiveness,ownershipandservicedelivery.
- Actasthemainoperationalcontactforbillingqueries,resolvingorescalatingissuespromptlyandkeepingstakeholdersupdated.
- MaintainclearteamguidanceandensureagreedbillingprocessesandElite3Eareusedconsistently.
- Providemanagementwithupdatesonworkloads,delays,servicepressuresandrecurringissues.
CandidateProfile
- Hands-onElite3Eandlegalbillingexperiencewithinalawfirm.
- Previousexperiencesupervisingorcoordinatingabillingteam.
- StrongunderstandingofVAT,disbursements,invoiceauthorisation,creditnotesandrebilling.
- Abilitytomanagecompetingpriorities,deadlines,workloadsandteamcover.
- Experienceresolvingbillingdiscrepanciesandoperationalqueries.
- Strongattentiontodetail,organisation,Excelandcommunicationskills.
- Abilitytoremaincalmanddecisiveduringbusybillingperiods.
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