NTT DATA UK is seeking a Technical Analyst to provide second line support, triage, and investigation of application issues. You will determine whether issues are caused by user error, frontend defects, or backend defects and pass clear information to the right teams for resolution.
You will triage incoming tickets, monitor logs, analyze errors, and collaborate with frontend, backend, and product teams to improve support processes and reduce repeat issues.
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We would love to welcome a new Technical Support Analyst — Triage, Debug & Improve to our organisation in Glasgow, Scotland, United Kingdom.
This posting is for the Technical Support Analyst — Triage, Debug & Improve role at NTT DATA, based in Glasgow, Scotland, United Kingdom.
We are looking to fill the Technical Support Analyst — Triage, Debug & Improve position at NTT DATA in Glasgow, Scotland, United Kingdom.