SCC is seeking an experienced Application Support Desk Manager to lead a team delivering 2nd line support across Microsoft Dynamics 365 and ServiceNow. Located in Birmingham, the role operates on a hybrid pattern blending office and home working under a permanent contract with standard working hours.
You will drive incident and service management, SLA performance and continual service improvements, while engaging with business stakeholders and ensuring high customer satisfaction.
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We are seeking a motivated Lead, Application Support Desk (2nd Line) to join SCC in Birmingham, England, United Kingdom.
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This posting is for the Lead, Application Support Desk (2nd Line) role at SCC, based in Birmingham, England, United Kingdom.