Description
We are seeking a 2nd Line IT Support Engineer to join our in-house IT team. The role is split between looking after the network infrastructure across our sites and supporting colleagues with day-to-day IT issues. You will install and maintain our network equipment, and you will also help on 1st line, giving clear, jargon-free support to colleagues of all technical abilities.
Requirements
Essential:
- Previous experience in a 2nd line IT support role, or a strong 1st line engineer ready to step up
- Practical experience installing and maintaining network equipment (switches, routers, firewalls, Wi-Fi) and cabling
- Working knowledge of Microsoft Entra ID, Intune and Azure
- Good understanding of core networking concepts (TCP/IP, DHCP, DNS, VLANs, VPNs)
- Able to explain technical issues clearly to non-technical colleagues
- Good written skills, with the ability to produce clear knowledge base articles
- Organised and self-motivated, able to manage your own workload and take initiative
- Driving license and access to a car as travel to our other offices will be required
- Friendly and patient, with a good customer service approach
- Proactive, looking for work and improvements rather than waiting to be asked
- Reliable and punctual, with a strong work ethic
- Keen to learn and develop, including working towards certifications
- A good team player who is comfortable working independently
- Driving license and access to a car as travel to our other offices will be required Some on-site work at other offices, and occasional out-of-hours work for planned maintenance or office moves
Desirable
- Experience with WatchGuard firewalls or UniFi networking
- Relevant certifications, such as CompTIA Network+, Microsoft MD-102 or AZ-104, or Cisco CCNA
- Experience in a multi-site environment
- Experience of working in professional services
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