Sr. AV Operations Specialist | Convene Rathbone, London
Location: West End, London
Start Date: ASAP (December - February)
Compensation: £40,000-£45,000/annually plus bonus!
About Convene Rathbone
Located in the heart of London's iconic West End, Convene Rathbone is set to open in Spring 2027 as one of the city's most anticipated new Meetings & Events destinations. The 54,000-square-foot venue at One Rathbone Square will combine Convene's signature hospitality with industry-leading production capabilities to create a new standard for experiential events. Purpose-built for immersive experiences, the venue will support everything from high-profile conferences and brand showcases to luxury receptions and bespoke gatherings, bringing together advanced production technology with exceptional event delivery and meaningful human connection.
As a member of our opening team, you will play a key role in shaping the culture, guest experience, and long-term success of one of London's most exciting new event venues!
About the Role:
Convene Hospitality Group is seeking a talented Senior AV Operations Specialist to join our growing live events business. This is a unique opportunity to help bring extraordinary experiences to life for high-profile clients through the hands-on technical setup and execution of bespoke events where precision, creativity and excellence are essential.
In this role, you will support and lead the technical setup and on-site execution of large-scale experiential, social and corporate events from load-in through strike. Working closely with production leads and cross-functional event teams, you will prepare and configure AV systems, troubleshoot in real time and ensure every technical detail runs flawlessly. You will also help delegate tasks to a team of AV technicians while mentoring and developing them to deliver memorable, world-class experiences.
If you thrive in fast-paced environments, love being hands-on with technology and are excited to be part of an opening team, this role will put you at the heart of the live event experience at Convene Hospitality Group.
What You'll Do:
The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.
- Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels.
- Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
- Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
- Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
- Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
- Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
- Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad hoc AV property functions.
- Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
- Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
- Assist in any areas of daily operation.
- Participate in collaborative project efforts with both the technology team and other departments.
- Review and recommend updates to departmental SOPs on a quarterly basis.
- Maintain and uphold Convenes cultural standards
- Perform other duties as requested by management.
- Show initiative and drive to solve problems.
- Portray a polished, professional image according to Convene dress c
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