Customer Quality Engineer
Redditch, Worcestershire 39 Hours Per Week Monday to Thursday, 4 day working week! Competitive Salary + Benefits.
Are you a detail-focused Quality Engineer with a passion for solving customer issues and driving continuous improvement?
We are looking for a Customer Quality Engineer to act as the key link between our customers and manufacturing teams, ensuring quality concerns are resolved effectively and customer expectations are consistently exceeded.
Key Responsibilities
- Manage customer quality concerns from initial investigation through to resolution
- Lead root cause analysis and implement robust corrective actions
- Coordinate containment activities and support cross-functional problem solving
- Conduct internal audits and support ISO 9001 compliance
- Manage ISIR inspections and PPAP submissions
- Maintain Control Plans, PFMEAs and quality documentation
- Analyse quality data, identify trends and report KPIs
- Provide technical support to customers and internal teams
- Manage IMDS data for new and existing products
What We're Looking For
- Experience in a Quality Engineering role within manufacturing
- Strong problem-solving and root cause analysis skills
- Knowledge of Core Quality Tools including APQP, PPAP, FMEA, MSA and SPC
- Internal auditing experience and understanding of ISO 9001
- Strong communication and customer relationship management skills
- Analytical, proactive and highly organised approach
If you're passionate about quality, customer satisfaction and continuous improvement, we'd love to hear from you.
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