At BITS Group, we look after the technology for more than 200 UK organisations, including charities, schools, property managers and professional services firms. Our mission is to deliver security-led, people-first technology that protects growing businesses and strengthens how they work.
We're an ambitious, fast-growing business, and we're looking for someone who wants to grow with us. This isn't a role where you'll sit on a helpdesk queue for years. As BITS grows, so will your responsibilities, your skills and your opportunities. If you're driven, hungry to learn and want your work to shape where a business is heading, we'd love to hear from you.
What you'll be doing
You’ll own tickets from first contact through to resolution rather than passing them along a chain, and you’ll be a trusted, familiar face for our clients. Some days that means resetting MFA or sorting out a mailbox; other days it’s troubleshooting a firewall, onboarding a new client or helping roll out Intune across a whole organisation. You’ll work on things like:
- Resolving support requests by phone, email, remote session and on site visits, with a focus on getting it right first time and keeping users informed
- Building strong relationships with client staff and stakeholders, and representing BITS confidently and professionally
- Administering Microsoft 365 for our clients, including Exchange Online, Entra ID, Intune, SharePoint, Teams and OneDrive
- Managing user onboarding and offboarding, licensing, device setup and Windows and macOS endpoints
- Supporting our security stack, including Acronis for endpoint protection and backup, Perception Point for email security, Wiser for awareness training and CIPP for tenant hardening and Secure Score
- Looking after network kit such as firewalls, switches and wireless access points, plus VoIP and connectivity
- Monitoring, patching and proactive maintenance through SuperOps, our PSA and RMM platform
- Keeping clear, accurate documentation so the whole team can pick up where you left off
- Getting involved in projects, migrations and new client transitions
- Delivering one-to-one help and small group training for client staff
Who we’re looking for
You're highly driven and take ownership. You're confident in front of clients, whether that's walking a managing director through a problem or calming a frustrated user, and you can explain technical issues in plain English. You want to keep learning, and you see a growing business as an opportunity rather than a risk.
You'll also bring:
- At least 2 years' experience in an MSP environment, supporting multiple clients
- Strong, hands on Microsoft 365 and Entra ID administration
- Working knowledge of Intune or similar device management
- A solid grasp of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Good organisation and the discipline to manage your own workload
- A full UK driving licence, as the role includes on site work
Nice to have
- Experience with SuperOps, Acronis, CIPP or other similar MSP tooling
- Microsoft certifications such as MS-102 or MD-102
- Exposure to Cyber Essentials, Google Workspace, Azure or QNAP
- An interest in automation, scripting (PowerShell) or AI tools
What you’ll get
- Genuine room to grow, with your role developing as the business does
- Paid certifications and real support to build your skills
- Variety across sectors and technologies, so no two days are quite the same
- A supportive team where your ideas are heard, including our workflow optimisation and automation work
- Working hours of Monday to Friday, 09:00 to 18:00
If you're ambitious, confident with people and ready to grow with an exciting business, we'd love to hear from you.
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