Our client, a leading financial services organisation, is seeking a driven Desktop Support Engineer to join their talented team, providing first-class support from their London office.
In this role, you’ll be a key member of the IT support team, delivering high-quality, responsive assistance to colleagues across the business. This is a highly visible role where your technical expertise and customer-focused mindset will have a real impact.
Key responsibilities include:
- Providing first-line and second-line support across the end-user technology environment
- Supporting inductions, onboarding, and training for new joiners
- Configuring, deploying, and maintaining laptops, mobile devices, and peripherals
- Managing assets and ensuring devices are secure, up to date, and ready for use
- Supporting meetings, webinars, and meeting room technology
- Maintaining documentation, procedures, and knowledge base articles
- Participating in IT drop-in days and an out-of-hours support rota
- Assisting with network testing, patching, cabling, and office IT management
- Learning and supporting innovative technologies as the business evolves
- Occasional travel to other offices (once or twice per month)
Essential experience and skills:
- Strong knowledge of Windows device build, support, and troubleshooting
- Entra ID and Active Directory user management
- Intune and mobile device management
- Microsoft 365 administration (Exchange, SharePoint, OneDrive)
- Knowledge of Teams Calling and 8×8 telephony solutions
- Familiarity with web filtering, DLP, antivirus, and SSO technologies
- Strong documentation and knowledge-sharing skills
- A proactive mindset with a genuine drive to learn and succeed
- Power BI and Power Platform support
- PowerShell scripting for centralised management
- Cisco meeting room technology
- Exposure to Microsoft Copilot and AI technologies
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy.
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