- Manage, configure and troubleshoot Microsoft Teams Rooms across global sites.
- Support AV equipment including Crestron, Shure, Extron, Magewell, Blackmagic Design and Sennheiser.
- Diagnose complex audio/video signal flow, connectivity, firmware and integration issues.
- Manage firmware updates, security patches and AV testing through the Bournville Video Testing Lab.
- Handle incidents and service requests through ServiceNow, following ITIL processes.
- Monitor and improve meeting room performance using DEX tools such as NexThink.
- Work with global teams and vendors to improve AV/UC infrastructure and user experience.
- Expert knowledge of Microsoft Teams Rooms (Windows and Android).
- Hands-on experience with professional AV systems (Crestron, Shure, Extron or equivalent).
- Strong knowledge of AV signal flow, UC, VoIP and SIP.
- Experience troubleshooting complex audio/video and network issues.
- ServiceNow and ITIL knowledge (Foundation minimum).
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Join us at SRM Digital as our next Audio Visual Technician in Birmingham, England, United Kingdom.