We are currently recruiting for a Service Manager to join a reputable family-run business based in Ipswich, Suffolk.
This Service Manager role offers a significant leadership opportunity within a well-established company that values employee development and long-term career growth. The ideal Service Manager will be an experienced professional seeking a rewarding position in a supportive environment, committed to delivering excellent customer service and operational excellence.
- - Competitive salary of up to £50,000 per annum
- - Potential for additional bonuses and incentives
- - Supportive, family-focused business with a strong local reputation
- - Leadership role with responsibility for team management and customer satisfaction
Duties:
- - Oversee daily operations of the vehicle service department to ensure efficient workflow
- - Lead and manage team of technicians and service advisors to deliver high-quality customer service as the Service Manager
- - Maintain high levels of customer satisfaction, addressing concerns promptly
- - Drive departmental profitability, ensuring targets are consistently achieved or exceeded
- - Develop and implement operational procedures to optimise productivity
- - Build and maintain strong relationships with clients to encourage repeat business and positive referrals
Requirements:
- - Proven experience as a Service Manager or Aftersales Manager within the automotive industry
- - Strong leadership and team management skills
- - Excellent communication and customer service abilities
- - Knowledge of motor trade processes, systems, and compliance standards
- - Ability to motivate and develop a team to achieve high performance
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