COREcruitment Ltd is seeking a Service Delivery Manager to take ownership of the Help Desk in Peterborough. You will lead a growing team of Helpdesk Administrators, ensure a responsive, professional service from first contact to resolution, and drive improvements through data-driven actions.
You will own service standards, SLAs and KPIs, report on performance and risks, and develop processes, systems and customer communications to deliver a high-performing, customer-first service.
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We are seeking a motivated Helpdesk Delivery Manager: Lead & Elevate Customer Service to join COREcruitment Ltd in Peterborough, England, United Kingdom.
Learn more about the Helpdesk Delivery Manager: Lead & Elevate Customer Service role in the description above.
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