NTT DATA, Inc. is seeking a Service Centre Support Lead to manage the day-to-day operations of the Service Centre across Birmingham and London. You will oversee remote and onsite Workplace Support, ensure queue health and SLA adherence, and deploy resources to balance demand and coverage.
The role requires strong analytical and communication skills, a solid knowledge of ITSM and experience with ServiceNow. You will lead improvements, guide knowledge management and collaborate with
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The Service Centre Lead – Multi-Channel Support role at NTT DATA is now open for applications in Birmingham, England, United Kingdom.
Learn more about the Service Centre Lead – Multi-Channel Support role in the description above.
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