Taff Housing Association in Wales seeks a capable Lead for its Customer Repairs team. You will mentor and develop the team, ensuring the first point of contact for tenants reporting repairs is responsive.
The role focuses on triaging repairs, allocating work on priority timescales, and delivering first-time fixes with excellent customer satisfaction. You will bring experience managing contact centre performance, knowledge of WHQS/HHSRS, and the ability to schedule complex repairs while
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The Repairs Operations Lead position in the Management & Operations, Sales field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Cardiff, Wales, United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 40.000 - 52.000.