TfGM is seeking a Performance & Insight Lead to transform how Customer Care uses data to improve outcomes for customers and colleagues. You will develop reporting frameworks, dashboards and analytical products to provide visibility of service performance, demand and operational effectiveness.
You will partner with Customer Care, Experience and product teams to embed data-driven decision making, develop KPIs, and support large-scale transformation across the organisation.
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This position is for the Customer Care Insight Lead: Data-Driven Performance role at CCMA.
Learn more about the Customer Care Insight Lead: Data-Driven Performance role in the description above.
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This posting is for the Customer Care Insight Lead: Data-Driven Performance role at CCMA, based in Manchester, England, United Kingdom.