Assistant Resident Services Manager – East London
Cobalt is recruiting an Assistant Resident Services Manager for an established residential property operator in East London.
This is an opportunity for someone with BTR or PBSA experience to manage an on-site team, oversee daily operations and deliver a high standard of resident service.
The organisation
Our client is an established residential property operator focused on resident satisfaction, community engagement and delivering quality homes.
The role
- Manage, mentor and develop a team of Resident Services Associates.
- Oversee resident enquiries, complaints and move-in and move-out processes.
- Coordinate maintenance, contractors and property inspections.
- Monitor operational performance, service standards and resident satisfaction.
- Support resident engagement initiatives and community events.
- Deputise for the Resident Services Manager when required.
The requirements
- Previous experience within BTR or PBSA is essential.
- Proven experience managing or supervising a team is essential.
- Working knowledge of residential property operations.
- Experience delivering customer service and resolving resident complaints.
- Communication, organisational and relationship management skills.
Due to the volume of applications received, if you don't hear back from us, please assume your application has been unsuccessful on this occasion.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let your Cobalt consultant know.
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