Store Manager
Location: Tunbridge Wells
Salary: £45,000 - £50,000
Are you an experienced Retail or Store Manager looking for an exciting new opportunity?
Your Recruitment Coach are currently looking for a Retail Manager / Store Manager to join one of their well-established and highly successful clients.
About the Company
Our client specialises in sourcing and supplying high-quality natural stone and porcelain tiles to customers across the UK.
With a reputation for exceptional craftsmanship, stylish collections and outstanding customer service, they work with homeowners, designers and trade professionals to bring beautiful spaces to life.
As a growing and dynamic business, they pride themselves on their knowledgeable team, supportive working environment and commitment to excellence.
Overview of the Role
As Retail Manager / Store Manager, you will take responsibility for the day-to-day running of the store, leading a small sales team and ensuring the highest standards of customer service, presentation and sales performance.
You will be a hands-on manager who leads by example, motivates the team and creates a welcoming and professional retail environment.
You will play a key role in driving sales, developing customer relationships, managing daily operations and ensuring every customer receives an exceptional experience.
Key Responsibilities
- Managing, motivating and developing a small retail sales team.
- Taking responsibility for the day-to-day running of the store.
- Driving sales performance and achieving business targets.
- Delivering outstanding customer service and building long-term customer relationships.
- Welcoming customers and understanding their individual requirements.
- Providing product advice and helping customers make informed purchasing decisions.
- Managing quotations, orders, payments and deliveries.
- Ensuring the store is presented to the highest possible standard.
- Managing staff rotas, appointments and daily operational requirements.
- Handling customer queries, complaints and after-sales issues professionally.
- Maintaining accurate customer records and updating the CRM system.
- Identifying opportunities to increase sales and improve store performance.
Skills & Experience
Essential and desirable experience:
- Previous experience as a Retail Manager, Store Manager, Assistant Manager or similar.
- Proven experience managing and motivating a team.
- A strong commercial awareness with a track record of driving sales.
- Excellent customer service and communication skills.
- Confident building relationships with customers and colleagues.
- Strong organisational and time management skills.
- Ability to work in a busy, fast-paced retail environment.
- A hands-on approach with the ability to lead by example.
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