Contracts Manager – Responsive Repairs
Location: West Cornwall
Salary negoatiable depending on experience
The Role
Reporting to the Regional Manager, you will be responsible for the day-to-day management of responsive repairs contracts, ensuring works are delivered efficiently, within agreed timescales and to a high standard.
You will manage operational teams, supervisors and subcontractors, whilst maintaining strong client relationships and ensuring contract performance, customer satisfaction and commercial targets are achieved.
Key Responsibilities
- Manage the day-to-day delivery of responsive repairs contracts.
- Oversee supervisors, operatives, trades and subcontractors.
- Monitor KPIs, SLAs, productivity and customer satisfaction.
- Ensure repairs are completed within agreed timescales.
- Manage workloads, resources and operational performance.
- Monitor budgets, costs and contract profitability.
- Build and maintain relationships with clients and housing associations.
- Deal with escalated complaints and operational issues.
- Ensure quality standards and Health & Safety requirements are met.
- Manage and monitor works using Schedule of Rates.
About You
- Previous experience as a Contracts Manager within social housing responsive repairs.
- Essential experience working with NHF Schedule of Rates (SOR), including pricing, variations and valuations.
- Strong experience managing operational teams and subcontractors.
- Good understanding of reactive maintenance and social housing contracts.
- Experience managing KPIs, budgets and contract performance.
- Strong client-facing and communication skills.
- Full UK Driving Licence.
Desirable: SMSTS and CSCS Card.
What We Offer
- Competitive salary
- Company van & fuel car
- Opportunity to work with an established social housing contractor.
If you are an experienced Responsive Repairs Contracts Manager with strong Schedule of Rates knowledge and are looking for your next opportunity in Cornwall, we would love to hear from you.
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