Mitie Group plc is seeking a Customer Service Team Manager to lead the Help Desk within the Technical Services division. You will oversee day-to-day operations, ensure incident and maintenance requests are managed efficiently, and drive performance against contractual SLAs across multiple client contracts.
You will build a high-performing team, coach staff, manage escalations, and foster a customer-centric culture while embedding governance and Mitie's values across the operation.
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We invite applications for the Help Desk Team Lead - Customer Experience & Ops position located in Manchester, England, United Kingdom.
The following position is for a Help Desk Team Lead - Customer Experience & Ops with Mitie Group.
Our group is growing, and we are hiring a Help Desk Team Lead - Customer Experience & Ops in Manchester, England, United Kingdom.