Job Title - Team Leader
Business Area/Directorate - SAAS
Location - Saughton House
Working Arrangement – Staff in roles compatible with hybrid working should spend 40% of their contracted working time working in person at their contractual workplace. More information can be found within Hybrid Working Policy
Grade-B1
Advert type-Temporary Promotion or Level Transfer
Duration-12 months
Eligibility-Applications are invited from eligible staff at A band promotion and B band lateral move for this vacancy
Sponsorship:Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.
Job description
As a Team Leader within SAAS Operations, you will play a vital role within our Contact Centre team.
In this diverse and challenging role, you will be customer focused, helping colleagues deliver an accurate and effective service to students via our Telephony and Webchat communications platform.
You will work closely with management colleagues to manage competing priorities and differing demands within a fast paced environment.
Your primary objective is to support and develop colleagues, ensuring expected quality standards are achieved whilst championing continuous improvement and customer service.
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