Telford, WestMidlands TF3, United Kingdom
Full-time Permanent Associate
Description
Field Support Manager - Telford Depot
An opportunity to step up We’re looking for a Field Support Manager to work alongside our Depot Manager.
The role You’ll help our installation teams deliver great work, first time, every time. You’ll manage team performance, resources and day-to-day operations, and build a skilled, safe and compliant team that gives customers an excellent experience.
What you’ll be doing
- Planning job schedules and installation capacity so projects run smoothly and finish on time
- Leading continuous improvement, with a focus on right-first-time (RFT) installation standards
- Carrying out regular onsite inspections and making sure any remedial work is completed quickly
- Acting as the escalation point for customer issues, complaints, order changes and complex queries
- Managing stock and consumables so the team always has what it needs
- Monitoring installer performance and attendance, working with HR and the Depot Manager on any issues
- Developing installers through tailored plans, and making sure health and safety rules are followed, including PPE and onsite safety testing
- Covering operations when the Depot Manager is away
What we’re looking for
- A background in installations, construction or home improvement
- Good working knowledge of installation standards and best practice
- Strong organisational skills, with experience in job scheduling and resource allocation
- Experience managing inventory and consumables
- Strong people and problem-solving skills, confident handling escalated customer issues
- Experience carrying out onsite inspections and managing remedial work
- A thorough understanding of health and safety, including PPE and onsite procedures
- Commitment to continuous improvement and high standards
- Confidence with scheduling and inventory systems and Microsoft Office
- A full UK driving licence and willingness to travel regularly
It would be great if you also have
- Experience providing operational leadership or management cover
- A track record of monitoring and improving team performance and attendance
Training and support will be provided.
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