Detailed job description and main responsibilities
The post holder is expected to help ensure that day-to-day services run efficiently while maintaining patient safety, quality and access standards. This involves attending weekly performance meetings, identifying capacity challenges and escalating concerns that could affect the delivery of effective patient care.
The Divisional Support manager will analyse and present operational information, ensure clinical activity is recorded accurately, collect data for audits and use this information to identify areas where patient pathways can be improved. They are also expected to balance changing priorities and support the implementation of service policies, projects and strategies while making efficient use of resources.
The role also carries significantstaff-management responsibilities. The post holder should support administrative teams, address performance concerns appropriately, encourage staff involvement and suggestions, ensure team meetings take place, and help team leaders maintain adequate reception and scheduling cover.
Strong multidisciplinary working is central to the position. Key relationships include Operational Managers, PTL and Rota Coordinators, patient‑access teams, theatre‑management teams, Consultants, Medical Secretaries, Clinical Governance, MDT colleagues and corporate teams.
The role also requires the post holder to demonstrate the Trust's values of being caring and compassionate, recognising individuality, seeking to involve, building team spirit and taking personal responsibility.
Person specification
Qualifications & Education
Essential criteria
- Educated to degree level in relevant subject or demonstrable equivalent experience in business administration
Knowledge & Experience
Essential criteria
- Significant previous administrative experience
- Proven experience of report writing and analysing data
- Experience of working in a dynamic environment with changing priorities and challenging deadlines
- Experience of supervising and supporting colleagues
Desirable criteria
- Previous experience in a healthcare setting
- Knowledge of requirements in relation to patient waits
- Experience of presenting reports and data
Skills abd Abilities
Essential criteria
- Excellent time management skills with the ability to prioritise and manage workloads
- Excellent interpersonal and people skills with a requirement for negotiation, diplomacy and tact
- Ability to present relevant information in a concise format
- Computer literate and competent in all Microsoft office applications
- Self-motivated with the ability to work independently
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available
#J-18808-Ljbffr