Lucy Walker Recruitment Limited is seeking a Tech Team Leader to manage a busy Helpdesk, overseeing 1st and 2nd line support, monitoring the customer journey and driving improvements.
The role is office-based in Leeds with daily cross-functional collaboration. You will lead a small team, coach on performance, and provide KPI-led reports to senior leadership, ensuring high standards of service and customer satisfaction.
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This posting is for the Tech Support Team Lead & Customer Experience Mentor role at Lucy Walker Recruitment, based in Leeds, England, United Kingdom.