Ingenico is seeking an exceptional Team Leader to manage a Service Desk team at our Dalgety Bay site. You will coach agents, monitor KPIs and oversee shift planning to ensure consistent, high‑quality service.
You will provide ongoing guidance on processes, handle customer escalations, review knowledge materials, and collaborate with senior management to drive performance improvements and cost efficiency.
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We would love to welcome a new Contact Centre Team Lead — Elevate Customer Experience to our group in Dalgety Bay, Scotland, United Kingdom.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Contact Centre Team Lead — Elevate Customer Experience role in the description above.
We appreciate your interest in this position.
Join Ingenico and contribute to our ongoing work.