A non-profit organization in London is seeking a Knowledge Manager to lead the Genesys knowledge base initiative. This role involves working closely with various teams to create clear, resident-focused content while improving service delivery. Ideal candidates will bring expertise in knowledge management, excellent writing skills, and experience in customer service environments. This permanent, full-time position is designed for mid-senior level professionals looking to make a difference. #J-18808-Ljbffr Our team is growing, and we are hiring a Resident-First Knowledge Manager | Frontline Enablement in London, England, United Kingdom. Join Peabody and contribute to our ongoing work. Take a moment to read everything above and see whether this role is right for you. This posting is for the Resident-First Knowledge Manager | Frontline Enablement role at Peabody, based in London, England, United Kingdom.