End Date Friday 20 November 2026
Salary Range £44,901 - £49,890
Flexible Working Options Hybrid Working, Job Share
Job Description
JOB TITLE: Capability & Readiness Assistant Manager
SALARY: £44,901 - £49,890
LOCATION(S): Birmingham, Leeds, Manchester or Edinburgh
HOURS: Full time - 35 hours per week
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
What you'll be doing:
Join Consumer Financial Crime Strategy & Change and help deliver strategic, operational and regulatory change that strengthens controls, improves customer outcomes and increases efficiency.
Our team is responsible for ensuring that change is embedded successfully into operational teams and that colleagues have the capability, knowledge and support required to perform effectively within a continually evolving Financial Crime environment.
We’re recruiting Capability & Readiness Assistant Managers to support operational readiness, colleague capability, implementation activity and business transition across a broad portfolio of Financial Crime change initiatives. You’ll deliver specialist training interventions and ensure new processes, controls and technologies are effectively adopted.
Colleagues will work closely with Delivery Managers, Business Analysts, Operational Leaders and Financial Crime SMEs to ensure that change is successfully embedded and sustained.
The successful candidate will bring strong Financial Crime knowledge, particularly across Anti-Money Laundering (AML), Transaction Monitoring (TM), Know Your Customer (KYC) and Customer Due Diligence (CDD) processes, alongside the ability to engage, coach and support operational colleagues through change.
- SME Training & Capability Development
- Transition & Migration Activity
- Operational Readiness & Change Adoption
- Knowledge Management & Procedure Governance
- Implementation Support & Early-Life Stabilisation
Why join us?
We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
What we're looking for?
Training & capability development
Demonstrable experience designing and delivering training, coaching or capability activity that builds colleague knowledge, confidence and competence.
Operational readiness & implementation
Strong experience supporting operational readiness and implementation, preparing colleagues, processes and teams to successfully adopt change.
Financial Crime knowledge
Experience within Financial Crime or a related area, with a good understanding of risks, controls and processes such as AML, KYC, Customer Due Diligence or Transaction Monitoring.
Engaging communication & facilitation
Confident facilitating groups and translating complex information into clear, engaging training, guidance and communications for different audiences.
Change support & collaboration
Experience supporting colleagues through change, building positive relationships across operational, change and stakeholder teams.
Planning & continuous improvement
Strong organisational and problem-solving skills, with experience balancing priorities and identifying opportunities to improve colleague and operational outcomes.
And any experience of these would be really useful:
- Business readiness & change Experience supporting business readiness, operational change, migration, transition or insourcing programmes.
- Learning design & capability Experience designing learning solutions, training pathways, capability frameworks or colleague accreditation programmes.
- Technology-enabled implementation Experience preparing and supporting colleagues through the implementation of new technology, processes or ways of working.
- Broader Financial Crime expertise Experience or knowledge across Financial Crime areas such as Transaction Monitoring, Investigations, Customer Risk Assessment, Sanctions, Screening, SARs or Quality Assurance.
- Learning & change qualifications Relevant professional development or qualifications in Learning & Development, Train-the-Trainer, Business Readiness or Change Management.
We know that great talent comes from many backgrounds. We recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you:
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we're committed to creating an environment in which everyon
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