Head of Operations
Join our mission to grow Boromi’s Network of Play® by building the systems, processes and customer experience that help a purpose‑led social enterprise scale its impact.
Job role
Head of Operations
Location
Hybrid (Home and HQ in Corby, Northamptonshire)
Salary
£37,500-£50,000 FTE
Contract Type
0.6 FTE fixed term contract for 9 months. Core working day at HQ on Wednesday.
Start Date
ASAP
About us
At Boromi (), we’re serious about play. We’re on a mission to build a national Network of Play® - bringing more opportunities for hands‑on, language‑rich and evidence‑based family play in the places and spaces families are every day.
Find out more about us at www.boromi.co.uk, or @boromiHQ.
About the role
As Head of Operations, you'll play a pivotal role in helping our organisation grow its impact by making sure the engine behind the scenes runs smoothly, efficiently and with purpose.
You’ll lead the day‑to‑day operations of the business, ensuring our customers receive an outstanding experience from onboarding through to delivery. Working closely with the COO, you’ll help build the systems, processes and ways of working that allow us to scale sustainably while staying true to our values.
This role sits at the heart of the organisation, bringing together customer experience, fulfilment, finance administration and people operations.
We’re looking for someone who enjoys rolling up their sleeves and making things happen, while also keeping an eye on the bigger picture. You’ll combine hands‑on operational leadership with continuous improvement, helping us grow our reach, strengthen our services and increase the positive difference we make.
Responsibilities
Your specific roles and/or responsibilities may include
Operational Excellence & Scaling
- Implement and improve operational processes to support organisational growth.
- Develop, where needed, scalable systems, workflows, controls, and procedures across all operational activities.
- Identify operational bottlenecks and implement solutions to improve efficiency and service delivery.
Customer Onboarding & Account Management
- Own and continuously improve the customer onboarding journey.
- Ensure customers receive a seamless experience from contract through to successful delivery.
- Develop and maintain customer‑facing operational processes and service standards.
Order Fulfilment & Service Delivery
- Administrate and maintain our monitoring tools across our customers
- To work closely with the Fulfilment team to help ensure the effective delivery to our Network of Play in line with the organisation’s mission, values, business plan, policies and procedures
- Act an escalation point for operational issues arising from the Fulfilment team.
Finance Operations
- Oversee day‑to‑day finance administration processes.
- Ensure accurate invoicing, purchase order management, and payment processes.
- Monitor operational budgets and expenditure against agreed plans.
- Support financial reporting and forecasting activities.
People Operations (HR)
- Manage core people operations processes including onboarding, offboarding, policy administration, and employee records.
- Ensure HR processes remain compliant with relevant legislation and organisational policies.
Governance, Risk & Compliance
- Maintain operational policies, procedures, and documentation.
- Ensure compliance with relevant legal, contractual, and regulatory requirements.
- Support organisational risk management activities.
- Contribute to preparation for board meetings
This list of duties and responsibilities is not intended to be exhaustive. The job holder will be expected to adopt additional tasks when required; these tasks will be in keeping with the general profile of the role.
About you
We’re looking for someone who will bring the following qualities to the team
Essential
- Experience in operations within a growing organisation.
- Experience developing processes and systems to support organisational scale.
- Experience overseeing customer onboarding, customer support, or service delivery operations.
- Experience overseeing administrative finance and HR functions.
- Strong project and process improvement skills.
- Exceptional organisational and planning skills.
- Excellent stakeholder and customer management skills.
- Strong written and verbal communication.
- High attention to detail and process discipline.
- Proficiency with CRM, operations, finance, and productivity systems.
- Experience line‑managing ideally in an operations or administrative role.
- Lives within commutable distance of Corby, Northamptonshire
Desirable (but not essential!)
- Experience within a social enterprise, charity, B Corp, or purpose‑led organisation.
- Experience implementing operational technology or CRM systems.
- Specific experience with Hubspot
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