CCA Recruitment Group is seeking a Performance and Quality Manager in Hemel Hempstead to oversee quality assurance and continuous improvement within a customer operations contact centre. You will drive governance, set standards and monitor performance across the operation.
The role collaborates with Operations Managers, Team Leaders and L&D to translate insights into coaching and capability plans, ensuring data-driven decisions and regulatory alignment where applicable.
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Join us at CCA Recruitment Group as our next Performance & Quality Lead, Contact Centre Excellence in Hemel Hempstead, England, United Kingdom.
We are currently recruiting a Performance & Quality Lead, Contact Centre Excellence for our team in Hemel Hempstead, England, United Kingdom.
This is a genuine opportunity to take on the Performance & Quality Lead, Contact Centre Excellence role at CCA Recruitment Group.
As a Performance & Quality Lead, Contact Centre Excellence, you will play an important part at CCA Recruitment Group in Hemel Hempstead, England, United Kingdom.