The City of Edinburgh Council is seeking a Team Leader for the Resolution Team within Housing Services to lead the new Centralised Complaints function across Housing and Homelessness. You will oversee receiving, logging, allocating, monitoring and closing complaints to ensure a consistent, customer-focused service and effective outcomes.
Working with colleagues across Housing and Homelessness and Elected Members, you will provide day-to-day leadership, develop the team and monitor performance,
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The following opening is for a Centralised Complaints Team Lead with The City of Edinburgh Council.
Full responsibilities and requirements are described in the listing above.
Learn more about the Centralised Complaints Team Lead role in the description above.
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