Brellis Recruitment Ltd is seeking a hands-on Contact Centre Manager to lead a multi-channel operation of around 14 agents across phone, live chat, text and email. You will drive service levels, sales conversion and customer satisfaction, reporting to the Director of Customer Experience.
You will lead from the floor, own KPIs, and shape the use of AI to support agents and improve the customer journey, with influence over processes, tools, and people development.
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The AI-Driven Multi-Channel Contact Centre Manager position in the Management & Operations field is open for applications.
This role, AI-Driven Multi-Channel Contact Centre Manager at Brellis Recruitment Ltd, could be your next career step.
Are you ready to take on the AI-Driven Multi-Channel Contact Centre Manager role at Brellis Recruitment Ltd?
We would love to welcome a new AI-Driven Multi-Channel Contact Centre Manager to our team in Charlton, England, United Kingdom.